At one.com we are looking for service-minded colleagues for our French-speaking Customer Service Team in Amsterdam. Can you surprise our customers with your outstanding service? Do you want to learn more about websites and domains? Then we at group.one (to which One and Hostnet belong) are looking for you!

"The French Customer Service Representative role is a great opportunity because we’ve built a team based on trust, continuous learning, and shared growth. Feeling comfortable and supported at work is essential, and that’s exactly what a strong, united team provides."- Max, Teamlead one.com

What do you get from us?

• A salary of €2,550,- gross on a full-time basis;

• Working at one of the most beautiful places in Amsterdam: next to Central Station with a panoramic view over the river IJ;

• 8% vacation pay, travel allowance, pension plan and 25 vacation days per year based on a 40-hour work week;

• A laptop and headset. This allows you to work from home or at the office;

• We work with a hybrid system, which means at least 50% working in the office;

• Discounts on Hostnet products;

• A delicious facilitated lunch;

• A position with various challenges and growth opportunities at a strong brand that is part of a growing multinational company;

• A good, informal working atmosphere, with regular team outings, drinks and fun parties.

Who are we?

Helping entrepreneurs with their online ambitions, that's our mission. Because we believe that every entrepreneur can be successful online and continue to grow.

We make online success possible for our client. We do this in a reliable, committed and simple way, so that our clients can focus on their business. With our teams we facilitate our customers in hosting, designing, building and maintaining websites and web shops. We now do this as part of group.one, a leading, international hosting organization with:

• More than 2,900,000 registered domains.

• More than 2,000,000 customers in 149 countries.

• More than 1,000 employees with more than 40 different nationalities.

• 10 major brands in the European market.

The Dutch branch, group.one Netherlands, consists of the Hostnet, one.com and Antagonist brands. The offices are in Amsterdam and Enschede. At group.one, we are consciously concerned with diversity and equality. We value an inclusive work environment, where everyone can be themselves and feel at home.

What will you do?

As a Customer Service Representative at one.com, your main job is to assist and guide our customers in using our products and services via chat, email and phone. In this position there are also opportunities to take on additional responsibilities such as translation, product specialization, testing, training or other areas you find interesting and would like to develop.

This is a Full-time position for 40 hours per week. You will work a schedule between 8:00 am and 6:00 pm and in addition you will work occasional weekends.

Who are we looking for?

• You are fluent in French and English;

• You are customer-oriented, customer-friendly and go the extra mile for our customers;

• You want to learn more about websites, webhosting and customer service or expand your existing knowledge in this area;

• You want to work in a fun, multicultural environment with great colleagues.

Preferably you have experience in Customer Service and would like to learn more about web hosting, websites and domains. However, we are looking for talent and you will receive extensive training in the first period of your employment. Most important are your communication skills and your willingness to learn and develop yourself.

You are positive, open and always ready to help others. If you value your work, but also the well-being of your colleagues, then you are the person we are looking for and we hope to hear from you as soon as possible!

What do you get from us?

• A salary of €2,440,- gross on a full-time basis;

• Working at one of the most beautiful places in Amsterdam: next to Central Station with a panoramic view over the river IJ;

• 8% vacation pay, travel allowance, pension plan and 25 vacation days per year based on a 40-hour work week;

• A laptop and headset. This allows you to work from home or at the office;

• We work with a hybrid system, which means at least 50% working in the office;

• Discounts on Hostnet products;

• A delicious facilitated lunch;

• A position with various challenges and growth opportunities at a strong brand that is part of a growing multinational company;

• A good, informal working atmosphere, with regular team outings, drinks and fun parties.

What happens next?

After you submit your application, we’ll contact you by phone. We’ll then schedule an initial interview and, if that goes well, a second interview. If we’re all on the same page, we’ll be happy to make you a suitable offer.

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not determine your opportunities here. What matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive. We believe in supporting your personal and professional growth and recognize you both as an individual and as a valued team member.

We want to continue growing together with you and look forward to getting to know you!

We value an inclusive and fair hiring process. That’s why you apply anonymously, allowing us to focus on your skills, experience and potential, regardless of your background or identity. Personal details such as your name or photo will not be visible during the first stage of the process.